Carilion Clinic Hospice NRV

Mission, Vision, Values Mission Improve the health of the communities we serve. Vision We are committed to a common purpose of excellent patient care, exceptional community health and lower cost. Our highest priority is patient safety. We will ensure excellent clinical outcomes. We will provide appropriate acute care services for our region. We will create focused efforts towards patients with chronic illnesses. We will engage with our communities to promote health and wellness. We will dedicate ourselves to professional integration and collaboration to assure a caring, kind, respectful patient experience. We will provide patient-centered care that is effective, efficient, fair and timely. We will be responsible for ongoing medical education and discovery so that we may continually improve. We will pursue appropriate partnerships to achieve the “triple aim” (improved quality, improved access, lower costs). We will be vigilant in our stewardship of the community’s financial resources. We will conduct ourselves with integrity and treat our guests, and each other, with dignity and respect. Values CommUNITY: Working in unison to serve our community, our Carilion family and our loved ones. Courage: Doing what’s right for our patients without question. Commitment: Unwavering in our quest for exceptional quality and service. Compassion: Putting heart into everything we do. Curiosity: Fostering creativity and innovation in our pursuit of excellence. Read the Values Pledge, which was expanded upon in March 2016 to reflect our spirit of collaboration and to encourage an enhanced focus on compliance.

Volunteers are the heart of our hospice. They provide practical and emotional support to terminally ill patients and their families. Volunteers may visit a patient weekly or on an as needed basis from 1-4 hours at a time. Volunteers are matched to patients considering proximity and scheduling preferences. Patient care volunteers frequently express what a privilege it is to walk with a family during this special time and how personally rewarding they have found it to be.We also need military veterans who visit with veteran patients and present the We Honor Veterans ceremony to express appreciation for their service to our country, as well as on-going visits.